Effective Date: [31.10.2024]
At mid-deal.shop, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of digital products, all sales are considered final upon completion. Please review our Cancellation and Refund Policy below to understand the terms that apply to purchases on our Website.
1. Cancellations
Since our products are digital and delivered immediately upon purchase, we are unable to accept cancellations once the order has been completed. Please review the product details carefully before completing your purchase.
2. Refund Policy
a) General Refund Policy
Due to the digital nature of our products, all sales are final, and we typically do not offer refunds. Once a digital product has been accessed, downloaded, or delivered, it cannot be returned, and no refunds will be issued.
b) Exceptional Circumstances
In rare cases, we may consider a refund request under the following conditions:
- Defective Product: If you experience technical difficulties with your product that cannot be resolved, we may issue a refund or replacement.
- Duplicate Purchase: If you accidentally purchased the same product more than once, please contact us, and we will assist in resolving the issue.
- Billing Errors: If there was an error with the billing or payment process, we will work with you to resolve it and issue a refund if deemed necessary.
To request a refund under these conditions, please contact us at [care@mid-dill.co.in] with the details of your purchase and the reason for the request.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email our support team at [care@mid-dill.co.in] within 7 days of your purchase.
- Provide Details: Include your order number, email address, and an explanation of the issue.
- Resolution Time: Our team will review your request within 3-5 business days and respond with a decision.
4. No Refunds for Downloaded Products
Once a digital product has been downloaded, it is deemed “used,” and no refunds will be provided, except in cases where the product is proven to be defective.
5. Changes to This Policy
We reserve the right to update or modify this Cancellation and Refund Policy at any time. Changes will be posted on this page, and the “Effective Date” will be updated accordingly. Please review this policy periodically for any updates.
For any questions regarding these Terms, Contact us at {care@mid-dill.co.in}